Your privacy

Who we are

EV Charge Solutions Ltd ("we", "us") is the data controller for the personal information described in this policy. We are registered in England & Wales, company number 16624251, and our registered office is 28-29 New Road, Kidderminster, Worcestershire, DY10 1AF.

If you have any questions about this policy or your information, email info@evchargesolutions.co.uk or call 07496 551 011.

The information we collect

When you request a quote using our online form, we collect:

• your name, phone number, email address and postcode
• details about your property and charger requirements, such as off-street parking, meter location, property type and where you would like the charger installed
• anything else you choose to tell us in the message box

We also keep the details you give us when you phone or email us. If you go ahead with an installation, we also hold your installation address, the details of the work carried out, your electrical installation certificate and payment and invoice records.

How we use your information

• to respond to your enquiry and prepare your quote
• to arrange, carry out and certify your installation
• to notify your Distribution Network Operator (DNO) of the installation, which we handle for you
• to set up your charger and any required apps, and to support you afterwards
• to keep the records we are required to keep for tax, accounting and regulatory purposes

We do not sell your information, and we will not send you marketing without your permission.

Our legal basis

Under UK data protection law we rely on:

• Contract: to prepare a quote at your request and to carry out the work you book
• Legal obligation: to keep financial records and meet regulatory requirements
• Legitimate interests: to answer general enquiries and to keep a record of the work we have done

Who we share it with

We only share your information where it is needed to provide our service, including with:

• Your Distribution Network Operator, to notify them of the installation
• NAPIT, so the work can be registered with your local building control body
• The charger manufacturer, for warranty registration and app setup
• OZEV, where a government grant applies to your installation
• Resend, which sends quote-form emails to us; the providers who run our email and website; and our accountant

Where we use service providers, they may only use your information on our instructions.

How long we keep it

• Enquiries that do not go ahead: up to 12 months, then deleted
• Customer and financial records: 6 years, to meet tax requirements
• Installation records and certificates: for as long as needed for warranty and safety purposes

Where it is stored

Your information is stored in the UK or the European Economic Area. If any provider stores it elsewhere, we make sure appropriate safeguards are in place.

Your rights

You have the right to:

• ask for a copy of the information we hold about you
• ask us to correct anything that is wrong or incomplete
• ask us to delete your information, where we no longer need to keep it
• object to or ask us to restrict how we use it
• ask for your information in a portable format

To make a request, contact us using the details above. We will respond within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk (opens in a new tab) or on 0303 123 1113.

Cookies and analytics

We use Cloudflare Web Analytics to count visits and check our website is working well. It does not use cookies or identify you.

With your permission, we also use Google Analytics and Google Ads cookies to understand how people use our website and to measure how well our advertising works. These are only set if you choose "Accept cookies", and you can change your choice at any time using "Cookie settings" at the bottom of any page. Google processes this information as described in its privacy policy.

Changes to this policy

We may update this policy from time to time. This version was last updated on 6 October 2026.